Terms and Conditions for Carpet Cleaners N19

These terms and conditions set out the basis on which carpet cleaners N19 provide domestic and commercial carpet cleaning services. By making a booking, you agree to be bound by these terms, which are intended to create a clear, fair and practical framework for both parties. They cover the booking process, pricing and payment, cancellations, liability, waste handling, and the law that applies to the agreement. Please read them carefully before confirming any appointment.

Throughout these terms, references to “we”, “us” and “our” mean the cleaning service provider, and references to “you” and “your” mean the customer or the person placing the booking. These terms apply to carpet cleaning services and may also apply, where relevant, to related soft furnishing or upholstery work agreed in writing at the time of booking. If any part of these terms is found unenforceable, the remainder will continue in full force and effect.

By requesting a visit, quote, or appointment, you confirm that you are authorised to arrange the service at the property in question. You also confirm that the information you provide about room sizes, access, flooring condition, stains, and any special requirements is accurate to the best of your knowledge. If any material information changes before the appointment, you should notify us as soon as possible so that the booking can be adjusted if needed.

Booking process

All bookings are subject to availability and are not confirmed until we have acknowledged the appointment and, where applicable, received any required deposit or advance payment. Quotes may be based on the information you provide and may be adjusted if the actual work differs from the description supplied at the time of booking. In some cases, an on-site assessment may be necessary before the service begins, particularly where the carpet condition, access, or treatment requirements are uncertain.

When you book carpet cleaning services, you should provide full and accurate details, including the address, preferred dates, access arrangements, parking restrictions, and any issues that may affect the work. If we arrive and cannot carry out the service because the information was incomplete or misleading, we may charge a call-out fee or cancellation fee, depending on the circumstances. Any agreed time slots are estimates unless we have expressly confirmed a fixed appointment time.

Payments and pricing

Prices may be quoted as fixed fees, hourly rates, room-based charges, or a combination of these, depending on the nature of the job. Unless stated otherwise, all prices are inclusive of the labour and standard equipment required for the agreed service, but may exclude specialist stain treatment, moving heavy furniture, parking charges, congestion charges, or additional services requested on the day. Any such extras will be explained before they are applied where reasonably possible.

Payment is due in full upon completion of the work unless we have agreed different terms in writing. We may accept card payment, bank transfer, or other approved methods, but we are not obliged to accept cashless or cash payments in every circumstance. If a deposit has been requested, your booking may not be secured until the deposit is received. Deposits are normally applied to the final bill unless the booking is cancelled in a way that allows us to retain all or part of the deposit under these terms.

Invoices, late payment and disputes

If an invoice is issued, it must be paid by the due date stated on the invoice. Where payment is overdue, we may charge statutory interest and reasonable recovery costs to the extent permitted by law. We reserve the right to suspend or refuse further services where a previous invoice remains unpaid. If you dispute an invoice, you must notify us promptly and provide enough detail for us to review the issue. You should still pay any undisputed amount on time.

Any quotation or estimate is valid for a limited period unless otherwise stated. If the scope of work changes, for example because of severe staining, additional rooms, or significant soiling, we may revise the price before continuing. Carpet cleaners N19 will aim to keep any revisions transparent and proportionate. We will not increase the price arbitrarily; any change will reflect the actual labour, materials, or time required to complete the work properly.

Cancellations, rescheduling and missed appointments

You may cancel or reschedule a booking by giving reasonable notice. If you cancel at short notice, including on the day of the appointment or after we have already travelled to the property, we may charge a cancellation fee to cover lost time, travel, and administration. The amount charged will be fair and proportionate to our actual losses and the notice provided. If a deposit was taken and the cancellation falls within the applicable chargeable period, we may keep some or all of the deposit.

If we need to cancel or reschedule due to illness, weather, equipment failure, or another reason beyond our reasonable control, we will try to offer an alternative appointment as soon as practical. We are not liable for indirect losses caused by a change to the schedule, but we will make reasonable efforts to minimise inconvenience. If we are unable to complete the service because of factors outside our control, such as unsafe access or lack of water or power, a call-out fee may still apply.

Customer responsibilities

You are responsible for ensuring that the work area is reasonably accessible and safe for cleaning. This includes moving small personal items, securing pets, advising us of fragile items, and making sure there is safe access to water and electricity where required. If heavy furniture must be moved, this should be discussed in advance. We may decline to move items that are unsafe, excessively heavy, or not suitable to be handled by one person or by our standard equipment.

You must tell us about any special conditions affecting the carpet, such as pre-existing wear, loose fibres, dye instability, underfloor heating, moisture sensitivity, or prior chemical treatments. If a carpet is already damaged, heavily worn, or structurally fragile, cleaning may make the condition more visible or may not produce the expected result. We will use reasonable care, but you accept that some fabrics and fibres carry inherent risks during professional cleaning.

Liability and limitations

We will perform the service with reasonable skill and care. If we cause direct loss or damage through negligence, our liability will be limited, at our option, to repairing the damage, replacing the affected item, or paying reasonable compensation up to the amount paid for the specific service in question, unless a different remedy is required by law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

We are not responsible for pre-existing defects, hidden damage, permanent stains, colour loss, shrinkage, pile distortion, backing failure, or deterioration caused by the age or condition of the carpet. Stain removal is never guaranteed, as some substances permanently alter fibres or leave residue that reappears after drying. Where we identify a risk, we may pause or stop work and explain the reason. If you ask us to continue against our advice, you do so at your own risk.

Waste regulations and environmental handling

We will handle waste created during the service in accordance with applicable UK waste regulations and environmental requirements. This includes the responsible disposal of collected debris, used consumables, and any waste generated as part of the cleaning process. We will not knowingly dispose of regulated, hazardous, or contaminated waste through ordinary domestic channels. Where specialist disposal is required, this may be discussed in advance and charged separately if permitted by law.

Customers should not ask us to remove items or materials that may be classed as hazardous waste unless the nature of the waste has been disclosed beforehand and we have agreed to handle it. Examples may include chemical containers, biological contamination, or other substances requiring special treatment. If waste handling is not included in the booked service, you remain responsible for the lawful disposal of any items removed from the property. We may refuse to handle waste where doing so would breach legal, safety, or insurance requirements.

Access, delays and force majeure

We are entitled to charge for wasted travel time or aborted visits where access is not provided, the property is closed, or the appointment cannot proceed because you or your representative is unavailable. If delays arise because of traffic, weather, or other operational issues, we will keep you informed where possible and offer a revised attendance time or alternative date. We do not guarantee completion times unless expressly agreed in writing.

Neither party will be liable for failure or delay in performing obligations caused by events beyond reasonable control, including severe weather, fire, flood, industrial action, transport disruption, power failure, or governmental restrictions. If such an event continues for an extended period, either party may be entitled to suspend or cancel the affected booking without penalty, provided any sums already paid are dealt with fairly and in line with the circumstances.

Complaints and service issues

If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible and, where appropriate, before the carpet has fully dried or before the property has been reoccupied. This allows us to inspect the issue and determine whether remedial work is possible. You agree to give us a reasonable opportunity to assess the complaint and, if appropriate, return and attempt to resolve the matter.

Any complaint will be considered in light of the information provided at booking, the condition of the carpet, the cleaning method used, and the reasonable expectations of a professional carpet cleaning service. This does not affect your statutory rights. Nothing in these terms excludes or limits rights you may have under consumer law where the service has not been provided with reasonable care and skill or otherwise fails to meet legal standards.

Privacy, records and communication

We may keep records of bookings, job notes, invoices, and communications relating to the service for operational, legal, and accounting purposes. Any personal data will be handled in accordance with applicable data protection law. We will use the information you provide only for legitimate service-related purposes unless we are required to use it otherwise by law. You should ensure that any contact details you provide are accurate and kept up to date.

We may communicate with you by telephone, text message, email, or other reasonable means relating to booking confirmations, arrival updates, payment reminders, or service queries. If you ask us to communicate in a particular way, we will try to accommodate that request where practical. However, urgent matters may be communicated through the fastest available channel to avoid delay or confusion.

Governing law

These terms and any dispute or claim arising from them, or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any part of these terms conflicts with mandatory legal rights, the legal rights will prevail to the extent of the conflict.

By proceeding with a booking for carpet cleaners N19, you confirm that you have read, understood, and accepted these terms and conditions. They are intended to be fair, practical, and compliant with UK service standards, while also setting out clear expectations about what can reasonably be delivered during a professional cleaning appointment. If no written variation is agreed, these terms remain the full agreement between the parties for the services described.